r that very reason. We are human and will make mistakes. Our guarantee to you is that if we make a mistake we will fix it. Let us know about any deficient areas of your cleaning within 24 hours and we will return the next business day to make it right. If your still not happy after you have given us the opportunity to correct the cleaning we will give you a 100% refund. We ask that you let us know of any issues within 24 hours of your cleaning, but we will honor all reasonable and timely requests as able. The next step in the process is always to have a re-clean. We realize that this is not always the most convenient option, and of course we would have liked to get it right the first time, but giving us the opportunity to make things right for you is an important part of the process. It allows us to evaluate what went wrong, make future improvement, and of course get your cleaning the way you wanted it. We can not offer any refunds unless you allow us to first re-clean your home. A refund is a very rare occurrence for us, but if that is what it takes to make your experience great, that is what we will do. That’s our promise and our guarantee. This is a comprehensive 100% Satisfaction Guarantee, because you deserve it. We also guarantee that we will be there on your scheduled cleaning day. If for whatever reason we can’t be there, we will return and clean your home for free. The only exceptions are inclement weather that would make it unsafe for us to travel to your home, or an observed holiday on your cleaning day. We provide these comprehensive guarantees because we know you have a choice when it comes to having your home cleaned, and it should be cleaned to your standards. We also know you are counting on us to be there when we say we will. That is why we guarantee your scheduled service day, no excuses, we will be there.